Answers · Safety · Booking

Frequently Asked Questions

Everything you need to know about booking a safe and reliable transfer with Xander Transfers.

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How do I book a transfer?

Booking is fast and easy. Simply send us a WhatsApp message or call us at +254 740 715 620. Tell us your travel date, pickup time, pickup location, destination, number of passengers, and luggage. We will reply with a clear quote and booking confirmation.

Is it safe to book a taxi for the airport or SGR?

Absolutely. Xander Transfers is a professional, vetted service. We use clean, well-maintained vehicles, and our drivers are experienced and knowledgeable about the coastal region. When you book with us, you receive your driver's details in advance for complete peace of mind.

What are your payment methods?

We accept mobile money (M-Pesa) and cash. Payment details are confirmed during the booking process. There are no hidden charges.

What happens if my flight or train is delayed?

We actively monitor flight and train schedules. If your arrival is delayed, your driver will adjust their schedule to ensure they are waiting for you when you land or disembark. Please keep your driver's contact handy to communicate directly.

Can I book a return trip?

Yes, we highly recommend booking round trips to ensure your return journey is secure and confirmed. Let us know if you need a one-way or return transfer when booking.

Do you offer 24/7 service?

Yes, we provide 24/7 advance bookings. Whether you have an early morning flight or a late-night arrival, we are ready to pick you up. Simply book in advance.

What is your cancellation policy?

We understand plans change. Please notify us as soon as possible if you need to cancel your booking. Specific cancellation terms may apply depending on the timing of the cancellation.

What are your service areas?

We cover Mombasa, Nyali, Bamburi, Moi International Airport, Miritini SGR Terminus, Diani, Ukunda, Watamu, Malindi, and surrounding coastal destinations.

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